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Policies & Security
Our Commitment to Data Security To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures designed to safeguard and secure the information we collect online.
Internal Controls When collecting, storing and retrieving your personal data, extensive internal controls are maintained throughout the process that are designed to ensure security and confidentiality.
Our Internet-based systems are protected behind firewalls, and all mission critical servers are deployed in a cluster environment to provide an even greater level of security and protection against system failure. All data is maintained and backed-up on a regular schedule to provide adequate redundancy and as part of an effort to ensure that the integrity of information is never jeopardized.
Our employees are subject to strict guidelines regarding confidentiality, and internal access to customer data is restricted to highly trained personnel on an as-needed basis and in accordance with applicable laws and regulations.
Transmitting Information When transmitting information between you and our server, as well as when communicating with the Internal Revenue Service (IRS) for electronic filing, data security is handled through a protocol called Secure Sockets Layer (SSL). SSL is an established and mature Internet security standard with two dominant features: data encryption and web server authentication.
Data Encryption Data encryption is the process of transforming legible information into a complex arrangement of illegible information. SSL uses a private/public key combination to encrypt data when it is sent and to decrypt data when it is received. SSL encrypts data using a mathematical formula, also referred to as a key.
Encryption strength is measured by the length of the key used to encrypt the data; the longer the key, the more effective the encryption. Using the SSL protocol, data transmission between you and our web server is performed at a standard level of encryption strength.
Web Server Authentication An SSL certificate is issued to ensure authentic and accurate identification of a secured web server. This translates into a digital ID, an electronic fingerprint, which is included in the key used to encrypt the data. Only our web server, in this case, is able to decrypt the data that you transmit because it is the intended (and digitally certified) secured web server for this data transmission.
The Information We Collect- This Policy applies to all information collected or submitted on our web site. If a credit card is used to pay for the Service, in addition to tax return information, we collect the following credit card and personal information: Cardholders Name, Credit Card Type, Credit Card Number, Expiration Date, Cardholders Billing Addres, Daytime Phone Number, E-mail Address, Employers or Relatives Phone Number.
The credit card information is used to process your transaction. This information is not made available to anyone else.
We also collect the following information for use in answering your inquiries for technical support when you submit an email requesting our assistance: Your Name, User ID, E-mail Address, Operating System, Browser Type, Connection Type/Speed
None of the information from our Tell a Friend page is saved.
Use of Cookies We use cookies on our websites to personalize and enhance your website visits. A cookie is a text file that is placed on your hard drive by our web server. Cookies are uniquely assigned to a computer, and your computer will only allow our web servers to access our cookies. The most important thing to understand about cookies is that they pose no danger to you. They cannot be used to collect secret information about you or your computer or to provide information about you to other companies.
Cookies provide a convenience by saving you time on subsequent visits and personalizing your web experience. For example, when you return to our website, cookies enable us to remember information from prior visits such as your user ID. Cookies may save data such as name, password, user ID, screen preferences, pages viewed, and ads clicked. Credit card information is never saved in cookies.
The Way We Use Information The tax return information that we collect is used strictly for lawful purposes and is never shared with federal, state or other taxing authorities without your consent. The foregoing notwithstanding, we reserve the right to disclose your information without your consent in response to a court order, subpoena, search warrant or other inquiry or request from governmental or regulatory authorities, or to protect against fraud or other criminal activities, subject to applicable laws and regulations. If you choose to electronically file your return, we will transmit your tax return to the appropriate federal and state taxing authorities.
The IRS requires us to provide the Internet Protocol (IP) address of the computer from which the return originated, as well as the e-mail address of the person who electronically filed the return. This information is sent to the IRS at the time you choose to submit your return to the IRS for electronic filing.
In order to electronically file your return, we must share your submitted tax information with the appropriate tax authorities in order to complete your request. You can control whether or not you wish your tax information shared for this purpose by deciding whether or not to complete the tax return forms, which are all clearly labeled.
The above listed credit card information that we collect will be used strictly for order processing and billing purposes, and will not be shared with any other party. When appropriate, bank account or credit card information is also passed to our bank, for processing purposes, if you choose to use our Credit Card Payment of Balance Due or Deduct Fee from Refund options. You will enter this information during the routine course of a purchase. In the event that our Internet Service staff should need to research and resolve any status or billing issues associated with an order, the information will only be accessed by authorized personnel.
Our Basic Service entitles you to notification via e-mail of filing deadlines, estimate reminders, tax law changes, as well as tax planning and financial information that may affect your tax return. In order for us to provide you with the Basic Service, it is required that you provide us with your e-mail address.
Personally identifiable information is only shared as indicated in this document or as otherwise consented to by you in writing, subject to compliance with all applicable laws and regulations.
Consent to Use Information
Your use of this Service means that you authorize our limited use of your tax return information necessary to provide you with the Basic Service described above.
In addition, we may provide you with promotional messages about the Service. If you wish to opt-out of receiving such promotional messages, you may send an email to support_completetax.com or write to CCH INCORPORATED, Online Tax Group Suite 200, 20101 Hamilton Avenue, Torrance, CA 90503. Declining to receive e-mail promotional messages will not affect our ability to deliver our Basic Service to you.
Third Party Services
For the purpose of providing you with additional information or services, our web site may also provide links or references to our other web sites or to third party web sites of online information providers, advertisers, and other business partners. When offering partner services the partner who will be receiving your information will be clearly identified.
We are not responsible for information gathered by third party web sites. You should review any third party sites Privacy Policy for details regarding their policies concerning information they gather. Any time you are preparing to navigate to a site that is not covered by this Privacy Policy, we will indicate at the bottom of the page that you are leaving our site.
Through our partnership with Santa Barbara Bank & Trust (SBBT), you may apply for a bank product. In order to apply for a bank product, you must consent to our disclosure of your relevant personal and tax return information to SBBT. Signing the necessary consent form for such disclosure included within the program serves as your authorization. Your tax information is sent to SBBT when your return is e-filed. When you select the option within our program for a bank product, once your return has qualified for electronic filing we share some or all of the following for SBBT to provide the requested service: your name, address, social security number, phone number, amount of refund and bank account information. SBBT uses the personally identifiable information for the purpose of providing your bank product. You may visit the site at https://cisc.sbbtral.com/privacy.aspx to view their Privacy Policy.
Through our partnership with Official Payments Corporation®, you may request to pay your tax balance due via credit or debit card. When you make this request, you will be asked to disclose your card information to Official Payments. Official Payments uses the personally identifiable information for the purpose of providing the payment of your tax via credit or debit card as requested. You may visit the site at www.officialpayments.com to view their Privacy Policy.
Information entered into the donation value calculators (through CharityDeductions.com™) is used solely to provide you with information regarding the fair market value of non-cash charitable donations. You may visit the site at www.charitydeductions.com to view their Privacy Policy.
Information entered into the Tax Calculators (through Time Value Software) is used solely to provide you with estimates of various tax situations. The information used in these calculations is not saved. You may visit the site at www.tvalue.com to view their Privacy Policy.
Provided that you sign the necessary consent form included in the program, your name, e-mail address and phone number may be made available to a co-brand partner so that they may send you promotional messages and information about other products and services that may be of interest to you.
Retrieving Your Information Our Service is available for starting, completing and e-filing your return from approximately mid-January through mid-October of each tax year. To view your return information, you may use your User ID and Password to access a free summary report and/or pay a fee to print, view, and electronically file your actual return. Once you have paid, you may continue to access, modify and/or print your tax return as often as needed during this time.
From mid-October through mid-December you can still complete and mail your return to the appropriate filing authorities if you began it prior to mid-October. Simply click on the Continue Your Return selection on the Prepare Your Return menu.
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